' activities are the most popular tours and experiences in Cancun, so all our excursions are exclusively conducted by prior reservation.

Once you receive the confirmation email, your reservation is guaranteed. If you haven't received it, please check your spam folder or contact us at 


The following policies apply only to reservations made through our website 


A 12% Online Transaction Fee will be added to your order at checkout. It is listed in the Summary breakdown as Fees.




 If you cancel and request a refund at least 2 days (48 hours) before the tour, there's a 

Less than 48 Hours Before Tour or No-Show:

 If you cancel less than 48 hours before the tour date, arrive late, or don't show, 

 You can change your tour date for free if you request it at least 24 hours before the tour. Changes depend on availability.



Changes to reservations or cancellations must be requested via email at 

 or by calling toll-free from the United States or Canada at 

 the tour date are subject to a 10% administrative expense charge.



We will accept date changes less than 15 days before the tour date

 All changes are subject to availability.



No changes or refunds apply if you are a no-show, arrive late, or cancel within 48 hours of the tour departure


All cruise ship passenger bookings must be made through your cruise line's website. A full refund applies to all passengers booking through the cruise line website if the cruise misses port or is canceled up to the day of cruise arrival. 





Your credit card will be charged as soon as you place your order on Cancun Adventures’ official site. This charge is typically reflected in your account within 24 hours.





All prices are quoted in US dollars, but charges will be made to your credit card in Mexican Pesos. We use the bank exchange rate of the day so that your bank statement reflects the published dollar price.

Cancun-Adventure.com wants you to feel safe when making a secure reservation online. For this reason, we use Secure Socket Layer (SSL) technology to encrypt your credit card number and other sensitive information when you book online.



This encryption process prevents unauthorized individuals from viewing your information, and it is securely transmitted over the Internet. Once received, your credit card information is not transmitted over the Internet again.





As part of our Fraud Prevention policy, 

the person who made the purchase must present their credit card and personal identification

If the cardholder cannot be present, a copy of their credit card (both sides) and identification must be sent by email to info@cancun-adventure.com at least 24 hours before the tour.


If you prefer to speak with an Adventure Advisor, please call 

Thank you for choosing Cancun Adventures!

Contact Us

Sign up to receive information about our special offers and deals. You can unsubscribe at any time. For more details about how we use your information, view our Privacy Policy.

Don't Miss Out On Our Best Deals – Sign Up For Our Newsletter!

Cancun Excursions

About Us

Policies

Reservation & Cancellation Policies

All Tours

Catamaran Tours

Bucket List

Snorkeling & Cenotes

Mayan Ruins

Food Tours

Private tours

Learn about Cancun Adventures' policies for online reservations, purchase confirmation, changes, and cancellations. Contact us for more information.