Cancellation and Reservation Policies

Cancun Adventures has the most popular tours in Cancun and Riviera Maya. Our excursions are all exclusive, reservations-only adventures. To ensure that each of our guests has the chance to experience the natural beauty, cultural encounters, and the excitement of personal discovery, our tours are organized in a small-group format. Book your reservations today to ensure your adventure!

Cancellations and Changes

Once you receive a confirmation your reservation is guaranteed. In order to maintain our commitment to all of our guests, Cancun Adventures operates a strict cancellation policy:

Individual Reservations

  • 48 hours or more in advance of the excursion date - 100% refund
  • 24-48 hours in advance – date changes will be accepted without refunds
  • No shows or late arrivals – no refund

Group Reservations

  • 15 days or more in advance of the excursion date - 100% refund
  • Less than 15 days prior to excursion date – date changes will be accepted without refunds
  • No shows or late arrivals – no refund

Changes to your reservation or cancellations can be requested via email or by calling us toll free from the US and Canada at 1-888-526-2238 or from Cancun at +01 (322) 297-1212 ext 0. All changes are subject to availability.



  • Changes or cancellations do not apply

  • No shows and late arrivals - no refunds 


For Cruise Ship Guests

Full refund if the cruise misses port or is canceled, up to the day of cruise arrival. 


Charges to your Card

Your credit card will be charged as soon as your Cancun Adventures excursion is confirmed -- typically within 24 hours of your reservation. If the date you choose is unavailable, Cancun Adventures will contact you to offer an alternative date and confirm this with you prior to charging your credit card.


Prices and Exchange Rates

All prices are quoted in US dollars but charges will be made to your credit card in Mexican Pesos. We use the bank exchange rate of the day so that your bank statement reflects the published dollar price.


Credit Card Safety wants you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card number and other sensitive information when you book online. This process of encryption prevents unauthorized individuals from viewing your information and it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.

On the day of your tour, you MUST bring your credit card and another form of your personal ID when you check in. If the cardholder is not able to be present at check-in, CALL an Adventure Advisor immediately to receive important special instructions concerning your check-in process.  A copy of your card (both sides) and ID can be faxed to us at +52 (322) 297-1252 prior to your arrival. If you prefer to speak with an Adventure Advisor, please call +52 (322) 297-1212, or toll free from the USA at 1-888-526-2238. An Adventure Specialist will respond in 48 hours.

Thank you for choosing Cancun Adventures!

If you have any questions regarding these policies, contact: