Cancellation and Reservation Policies

Cancun Adventures' activities are the most popular tours and experiences in Cancun, and that's why all our excursions are exclusively carried out by prior reservation.

Once you receive the confirmation email, your reservation is guaranteed. If you haven't received it, please check your spam folder or contact us at

Cancellations and Changes

The following policies apply only to reservations made through our website

Cancellation Policy:

  • More than 48 Hours Before Tour: If you cancel and request a refund at least 2 days (48 hours) before the tour, there's a 10% charge for administrative expenses.

  • Less than 48 Hours Before Tour or No-Show: If you cancel less than 48 hours before the tour date, arrive late, or don't show, no refunds or changes are allowed.

Date Changes:

  • 24 Hours Before Tour: You can change your tour date for free if you request it at least 24 hours before the tour. Changes depend on availability.

Changes to reservations or cancellations must be requested via email at or by calling toll-free from the United States or Canada at 1-866-854-3460, or from Mexico at +52 984-206-5601.

Group Reservations

  • Group reservations canceled with more than 15 days in advance of the tour date are subject to a 10% charge for administrative expenses.
  • Less than 15 days prior to the tour date - we will accept date changes, but there will be no refund. All changes are subject to availability.
  • In case of a no-show, arriving late, or canceling within 48 hours of the tour departure, no changes or refunds apply.


For Cruise Ship Guests

Full refund if the cruise misses port or is canceled, up to the day of cruise arrival. 

Charges to your Credit or Debit Card

Your credit card will be charged as soon as your order is placed on Cancun Adventures’ official site - this is typically reflected in your account within 24 hours. 

A 12% fee will be added at the time of purchase and will be determined at the point of checkout.

Prices and Exchange Rates

All prices are quoted in US dollars but charges will be made to your credit card in Mexican Pesos. We use the bank exchange rate of the day so that your bank statement reflects the published dollar price.


Credit Card Safety wants you to feel safe when making a secure reservation online. For this reason, we use Secure Socket Layer (SSL) technology to encrypt your credit card number and other sensitive information when you book online.

This process of encryption prevents unauthorized individuals from viewing your information and it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.

Fraud Prevention

As part of our Fraud Prevention policy, the person who made the purchase must present their credit card and personal identification at the time of check-in.

If the cardholder cannot be present, a copy of their credit card (both sides) and their identification must be sent by email to, at least 24 hours prior the tour.

If you prefer to speak with an Adventure Advisor, please call +52 (984) 206-5601, or toll-free from the USA at 1-866-854-3460.

Thank you for choosing Cancun Adventures!